Shipping policy

Effective Date: [2025/09/01]

At Samtwo.com, we want to ensure that your lighting arrives safely and on time. Because our products include large-scale fixtures that require special handling, we have designed a shipping policy that balances efficiency with care. Please review the details below before placing your order.

1. Shipping Coverage

  • Service Area: Currently, we ship orders to addresses within the United States.
  • Exclusions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Processing Time

  • Order Confirmation: Once your order is placed, you will receive a confirmation email within 24 hours.
  • Handling & Preparation: Most items are prepared for shipment within 1-3 business days. Larger fixtures may require additional time due to packaging and safety checks.
  • Custom Orders: If your purchase includes a made-to-order or customized item, additional production time may apply. Estimated lead times will be displayed on the product page.

3. Shipping Methods

We partner with reliable carriers such as UPS, FedEx, and specialized freight services depending on the size and weight of your order.

  • Standard Shipping: Typically 15-25 business days after processing.
  • Freight Delivery: Oversized items may ship via freight and require curbside delivery. The carrier will usually contact you to schedule a convenient delivery time.
  • Expedited Options: If available, expedited shipping will be displayed at checkout for an additional cost.

4. Delivery Information

  • Tracking: Once your order ships, you will receive a tracking number via email so you can follow its progress.
  • Delivery Window: Carriers may provide estimated delivery dates but cannot guarantee specific times.
  • Large Deliveries: For bulky chandeliers and oversized lighting, please ensure that your space is prepared to receive the package (doorway clearance, freight access, etc.).
  • Signature Requirement: For high-value orders, a signature may be required upon delivery for security purposes.

5. Shipping Costs

  • Standard Shipping: Many of our products qualify for free standard shipping within the continental U.S.
  • Additional Fees: Extra charges may apply for expedited shipping, remote locations, or oversized deliveries that require special handling. All fees will be displayed at checkout.


6. Delays and Exceptions

We do our best to deliver on time, but certain factors may cause delays, including:

  • Severe weather conditions
  • Carrier disruptions or labor shortages
  • Supply chain issues beyond our control
  • Holiday season congestion

If a delay occurs, our customer support team will notify you and provide updates.

7. Damaged or Missing Items

We take great care in packaging our lighting products. However, if your item arrives damaged or parts are missing:

  1. Please inspect your order immediately upon delivery.
  2. If damage is visible, note it with the carrier before signing.
  3. Contact us at support@samtwo.com within 48 hours, including photos of the packaging and the product.

Our team will review your claim and arrange for a replacement or repair when applicable.

8. Contact Us

If you have questions about shipping or need assistance with a delivery, please contact us:

Samtwo Hone Inc
Email: support@samtwo.com
Website: www.samtwo.com