Effective Date: [2025/09/01]
At Samtwo.com, we take pride in offering lighting fixtures that combine craftsmanship, design, and durability. To ensure your peace of mind, we provide a limited warranty covering defects in materials and workmanship. Please review the terms below for full details.
1. Warranty Coverage
- Duration: All lighting products purchased from Samtwo.com are covered by a 2-3 year limited warranty starting from the date of delivery.
- Scope: This warranty covers defects in electrical components, wiring, sockets, switches, and manufacturing flaws that affect normal function.
- Products Covered: Chandeliers, pendant lights, wall sconces, and other lighting fixtures purchased directly from our website.
2. What Is Not Covered
This warranty does not apply to:
- Damage caused by improper installation, including incorrect wiring or failure to follow instructions.
- Damage from misuse, accidents, or neglect, including exposure to moisture, chemicals, or extreme environments not intended for indoor fixtures.
- Normal wear and tear, such as fading, minor scratches, or bulb burnout.
- Modifications or repairs performed by unauthorized persons.
- Custom-made or altered products once approved by the customer.
3. Claim Procedure
If you believe your product qualifies for a warranty claim:
- Contact our support team at support@samtwo.com with your order number and proof of purchase.
- Provide a clear description of the issue along with photographs or videos showing the defect.
- Our team will evaluate the claim and may request that the product be returned for inspection.
4. Remedies
If your claim is approved, Samtwo will, at its discretion:
- Repair the defective part or product, or
- Replace the product with the same or comparable model, or
- Issue a partial or full refund if a repair or replacement is not possible.
The remedy offered will depend on the nature of the defect and product availability.
5. Limitations of Liability
- This warranty is limited to the original purchaser and cannot be transferred.
- Samtwo is not responsible for costs associated with installation, removal, or reinstallation of fixtures.
- Liability under this warranty is limited to the purchase price of the product.
- Incidental or consequential damages, such as property damage or personal injury, are not covered.
6. Additional Notes
- Some states do not allow exclusions or limitations on implied warranties, so the above limitations may not apply to you.
- This warranty gives you specific legal rights, and you may also have other rights which vary by state.
7. Contact Us
For warranty claims or inquiries, please reach out to us:
Samtwo Lighting
Email: support@samtwo.com
Website: www.samtwo.com